Fulfillment policy

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These policies explain how High Moon Group, LLC (“High Moon Group”) fulfills orders and processes electronic payments made by credit card via the payment processor Stripe. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in U.S. Dollars.

The following terminology applies to this Policy: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to the laws of the State of Utah. 

High Moon Group does not take payment for Our products or services directly through Our website. Upon acceptance of an order for our products or services, We will send you an invoice through Stripe which will enable you to pay your invoice(s) directly on the Stripe website. Accordingly, we do not separately receive, store, process, or otherwise interact with any of your data except as provided within the Stripe platform and/or services.

 High Moon Group sells promotional products. We deliver our products to You through direct delivery of physical goods pursuant to our Your request. 

  We may offer returns in the following conditions: 

• The products are provided to you in substantially different condition than as  quoted and approved by you during the ordering process.
• The products are provided to you outside of an agreed upon time-frame.

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if: 

• You received what you ordered, but simply changed your mind about the service.
• You were aware or notified of potential problems with Your order (e.g., difficulty in decorating a product in a requested manner; difficulty obtaining sufficient quantity; likely delivery delays due to third-party constraints,  etc.) or before making the purchase.
• You received the products and failed to make a report within 7 days from the date of the receipt of their non-conformance of agreed-upon specifications.

Where a refund is offered, all products are required to be return to High Moon Group, in the condition received by you, prior to the refund being issued. Our refund policy has been explained above.

 Once an order has been accepted by you it will immediately move into production and cancellations are not permitted.

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to hello@highmoongroup.com stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

Service Contact Details For enquiries or comments regarding this Policy, customers may email hello@highmoongroup.com, call telephone ‪801-872-3258, or by regular mail at 420 West 1500 South, Suite 101, Bountiful, Utah 84010